Everything was excellent. I was unfortunately delayed by traffic 1 hour and was unable to contact anyone until the surgery opened at 9am. When I arrived to find Dr. Shahmalak and 6 nurses waiting for me no-one made me feel guilty (except myself) and no one rushed anything to make up for the lost time.
I am not used to sitting around….and realised that this is not alleviated by day time television.
I found lying on the couch very uncomfortable in a sitting position.
I couldn’t speak highly enough about the patience and skill of these carrying out the operation and felt throughout that they were giving their best for me.
Initially I was very nervous to approach Crown Cosma but the friendly relaxing manner in which I was received convinced me for the procedure straight away. Mr Shahmalak has an understanding aura to relax and put at ease the patient straight away. His kindness and straight to the point approach convinced me that I was talking to a professional who understand individuals and their problems. His assistant Afshan is a likewise professional and extremely helpful at all times.
The post-op information is very informative, answering any question needed.
This was my second procedure with Mr Shahmalak, everything was handled in a very professional yet friendly way. Excellent service from all concerned. I hope this will be final treatment, but should I need another in years to come, there’s only one place I’ll go!
I thought the overall service was fantastic. Many thanks to Afshan for arranging great times that suited me was really impressed with the expertise from Dr Shahmalak’s team on the day.
They worked so well, and made the operation seem like a breeze.
Would like to say thanks to you all for your expertise and the surgery.
Just hope now the hair can grow sufficiently. Fingers crossed!
I really would like to thank you all for everything you all have done to me.
Initial Consultation – Informative meeting with expectations made clear
Pre-surgery – carefully managed to alleviate nerves and apprehensions with details of the days procedure explained
Post-surgery – Post operative instructions clarified both verbally and documented
Surgeon – Professional providing regular updates on progress
Team – Professional with efforts also focused on creating a relaxed environment.
Thank you for the treatment. The procedure was undertaken by a professional team in a manner explained at the consultations. I would like to suggest that consideration is given to the purchase of an open ace bed & notice is put on the consulting room door to highlight the room is in use. Complete with privacy glazing. Unfortunately someone entered the room during my break to return a newspaper.
Can’t thank Mr Shahmalak and the girls enough. Extremely professional in everything they did. The whole experience was first class and Mr Shahmalak is a tremendously calming and reassuring man.
I would thoroughly recommend anyone to Crown Clinic.
I found the whole experience very efficient and professional. The surgeon, Patient Coordinator and Nurses were always helpful and made me feel at ease.
Ideally I would of liked a courtesy call one day prior to surgery to advise all was till on schedule and to see if I had any last minute concerns.
However, it has been one week since surgery now and I am very happy with the initial results and I would recommend Crown Cosma Clinic to my friends and family.
The Crown Cosma Clinic is within easy access to Manchester Airport, it is well set out, scrupulously clean, tidy and well furnished. It is also good to know that there are resuscitation facilities available if required. During both the initial and pre-consultations I found Mr Shahmalak both professional and informative about the procedure and at all times open to any questions or to allay any concerns I had. When I arrived at the clinic I was quite stressed due to arising at 3am and catching the 07.10 flight from Belfast I was greeted by the Patient Coordinator Ms Afshan Shafi who immediately put me at rest with a cup of tea and friendly chat. Mr Shahmalak then ran over the procedure, emphasized the importance of the after care and we discussed and decided on the areas to transplant.
The entire surgical team including Mr Shahmalak himself were all professional and cheerful throughout the meticulous (and what must have been tedious) procedure of preparing the follicles and then inserting them in pockets previously prepared by Mr Shahmalak. I was particularly impressed by the fact that the nurses although working hard from 8.30am to 4pm were just as pleasant and cheerful at 4pm as they had been at 8.30 in the morning, after what must have been quite a long and tiring day for them. In fact from the beginning the team were at pains to put me at ease by talking to me while Mr Shahmalak was operating on the back of my head, so taking my mind of just what he was doing back there!
The entire team gave the impression of people who take considerable pride in their work and strive to do as food a job as possible and it is a comfort to know they are always at the end of the telephone line should anything go wrong post operative.
All in all I am well pleased with the work…unfortunately I’ll have to wait for the hair now!!
From the very start, the initial contact I was very impressed with the professionalism and the friendliness of everyone I dealt with. I was both nervous about the consultation which was not a high pressure situation, it was friendly, relaxed and informative. I was nervous on the day of surgery but I needn’t have been, the staff were wonderful, the atmosphere friendly, relaxed professional and supportive. The anaesthetic was incredible, I suffered absolutely NO discomfort. Their support structure pre during and post op is second to none. They care about what they do and their patients.