An altogether professional and enjoyable experience. From the moment I met Mr Shahmalak he made me feel at ease about the whole procedure moving forward. The steps pre & post op were discussed thoroughly. There was pain with the op, slightly discomfort with the anaesthetic injection but only lasted a few seconds in each area. The rest of the team were great, making me laugh, down to earth and keeping me relaxed at all times. “Rocky on DVD was a bonus”. The food and drink put on was exceptional, bottles of water, Kit Kats, fancy biscuits, the soup at lunch was lovely as was the cheese salad sandwiches. Would highly recommend Dr Shahmalak and the team to carry out this procedure. Excellent from start to finish.
First Class experience from a trusted team, I felt completely comfortable throughout the entire experience.
Thank you to Dr Shahmalak and his team. I received an excellent service from start to finish. Initial appointment was easy to arrange and Dr Shahmalak talked through everything with me, options, what he would recommend and plenty opportunity for me to ask any questions about things. Everything was arranged including accommodation.
On the day of surgery I received excellent care and could not ask for more, was made to feel at ease and constantly checked that I was okay. Everything was explained and any questions were answered.
Aftercare, again excellent, emails and queries answered, numerous telephone calls made to me to answered any small queries, even down to hair washing and reminders of advice already given, all written info was also provided and anything needed after surgery.
Thank you for making everything as straight forward as possible.
- Had an amazing experience at Crown Clinic
- Fantastic consultant, nurses and receptionists
- Very down to earth people
- Friendly, funny, professional and a great atmosphere
- Would 100% recommend family & friends
- Felt very comfortable
- Great location
- All the information was given to me before and after surgery
THANK YOU EVERYONE
As a recipient of a 1980’s plug-based hair transplant, I was a little nervous about a second procedure, but I decided that if I was to go through with another procedure I would ensure that I found the best surgeon. After some research I came across Dr Shahmalak. I liked the fact that he had done the charitable work to help acid victims restore their appearance and he had some great endorsements for his abilities as a hair transplant surgeon.
My consultation in London was brief, but informative. Dr Shahmalak made me feel completely at-ease and I left confident that he would be able to restore my NW7 hairline to something that I would be happy with. His patient coordinator, Afshan, was extremely efficient and empathetic. There was no pressure to proceed with the procedure. In fact, quite the opposite, I was asked to take some to consider my decision.
The procedure was for 12 months later in Manchester. Crown Clinic arranged for and my wife to stay at a nearby boutique hotel (within walking distance of the clinic). On the morning of the procedure I had another consultation with Dr Shahmalak where he “drew in” my new hairline with a marker pen to show me what to expect. I then met the team, who assisted Dr Shahmalak throughout the procedure. They were very professional but also made me feel very relaxed. What really made me feel particularly comfortable was the way that Dr Shahmalak had a real affinity with his team and you could tell that they really loved working there with him. There was lots of humour and banter and they took exceptional care of both me and my wife, who waited in the room just next door to the procedure room.
Once the procedure was complete, my aftercare was explained very clearly. Dr Shahmalak and his team had done such a neat and precise job of transplanting 2500 of my grafts that my recovery was extremely quick. I can’t thank him and his team enough and would thoroughly recommend Crown Clinic to anyone. In fact I already have.
My experience from initial consult pre and post surgery although worried whether it was even possible to have a transplant to having it. Dr Shahmalak was not only professional at all times he was very understanding to my feelings about my baldness and he gave me a lot of confidence to do the trial and throughout the day, as did all of the team at the clinic everyone was friendly and encouraging through the whole procedure. And although I was very nervous you all helped me through the day, and I knew no matter how small or important a question was you were there to help me in your usual cheery manner.
My overall experience at Crown Clinic was excellent, I was still very apprehensive about it all but Dr Shahmalak and his team put them fears to rest pretty quickly. They acted with great care and support. The whole process from consult to the aftercare has been excellent. I also found the procedure itself pretty pain free and even started to fall asleep.
Overall excellent work and excellent people at that.
I feel my experience at Crown Clinic (Manchester) was very informative by the surgeon and staff who dealt with from my initial first phone call to the aftercare following surgery. All the staff were friendly and answered my questions informatively and clearly.
Mr Shahmalak was very welcoming and has a pleasant manner which helped relax me and gives me confidence in him from his assuring manner and honesty in his abilities to what he can achieve.
The professionalism at the clinics staff and the facilities were very impressive and confidence building for me as a patient to see. I would return without hesitation for another procedure.
Thanks to the team and Dr Shahmalak, you went above and beyond from start to finish. From a consultation both prompt and informative to the procedure on the day.
Dr Shahmalak a perfectionist who showed such attention to detail with a demeanour of a true gent you do feel in safe hands and can see why he’s the best in his field!
The girls – all so personable – yet professional, make you feel like you’re chatting with mates on a Friday night drink.
Hope you made it home safely, snow was bad! All take care – kiwi Paul – cheers Rosa!
So far I have had a great experience. Obviously the key moments are to come in terms of results, but the team were lovely as was Dr Shahmalak. I get the impression that this is a very well run business – very Doctor led.